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At Radiant Pearl Living, every order is prepared with intention, prayer, and care. We are honored to serve you and want your experience to feel seamless, beautiful, and trustworthy from checkout to delivery.

✨ Processing Time

All orders are processed within 2–5 business days (excluding weekends and holidays).

• During launch weeks, pre-orders, or high-volume seasons, processing times may extend to 5–10 business days
• Handmade, customized, or specialty items may require additional preparation time (noted on product pages)

You will receive a confirmation email with tracking details once your order ships.

🚚 Shipping Rates & Delivery

Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated Delivery Times:

• U.S. Orders: 3–7 business days after shipment
• International Orders: 7–21 business days (varies by location)

Please note:

• Delivery times are estimates and may be impacted by carrier delays
• We are not responsible for delays once packages are in transit

🌍 International Shipping

We happily ship worldwide!

• Customers are responsible for any customs fees, duties, or taxes
• Delivery times may vary depending on your country’s customs process

📬 Order Tracking

Once your order has shipped, you will receive a tracking number via email so you can follow your package every step of the way.

📦 Lost, Delayed, or Stolen Packages

Radiant Pearl Living is not responsible for:

• Lost or stolen packages marked as “Delivered”
• Incorrect shipping addresses entered at checkout

If your package is missing:

• Please first contact your local carrier
• Then email us at hello(@)radiantpearlliving(.)com and we will do our best to assist you

💖 Returns & Exchanges

Due to the nature of our products, we currently offer limited returns.

Eligible for Return/Exchange:

• Items that arrive damaged or defective
• Incorrect items received

To request a return or exchange:

• Contact us within 7 days of delivery
• Include your order number and photos of the item

🚫 Non-Returnable Items

The following items are final sale:

• Digital products and downloads
• Personalized or custom items
• Pre-order items
• Journals, planners, and paper goods (unless damaged)
• Sale or discounted items

🔁 Refunds

If your return is approved:

• Refunds will be issued to your original payment method within 5–10 business days
• Shipping costs are non-refundable

✨ Pre-Orders

For pre-order items:

• If we have a specific date of arrival, estimated shipping timelines will be listed on the product page
• Orders containing pre-order items will ship once all items are ready
• If you need items sooner, please place separate orders

💌 Our Promise to You

Every Radiant Pearl package is more than an order—it’s a reminder of faith, purpose, and beauty in your everyday life.

If you have any questions, we’re here to serve you with excellence:
📧 hello(@)radiantpearlliving(.)com

✨ Friendly Reminder

We encourage you to double-check your shipping address before placing your order to ensure smooth delivery.